KOI & GARDEN POND SPECIALISTS SHIPPING INFORMATION FREE SHIPPING on orders within the continental U.S. greater than $100.00. Sales tax within California in your county will apply. Free shipping applies only to orders placed on line. Orders phoned in will have shipping costs applied. Some exceptions may apply. Our shipping policy excludes some products (as described below). Our shopping cart does not recognize this fact. When you place a order that qualifies for free shipping, the shopping cart will post a 8.00 shipping fee. This is due to the programing limits of our shopping cart. We will zero out and overide this field in the processing of your order. Due to the sheer size and weight of some products, the following items are excluded from free freight on orders over 100.00: tanks, tubs, holding and hospital tanks, fiberglass pond shells, pond liners, flexpipe, most of the bamboo products, granite landscape features, large brass landscape features, metal fountains, filter grates, paint (sealants), pre filters, extra large leaf traps, large size pond balance, food greater than 7 lbs, Matala full and half size sheets, polyester filter media, Aqua Art RetroDrains, Aqua Ultraviolet UV units, replacement lamps, Ultra Media and Ultima II fiters (many Aqua Ultraviolet products are currently offered with rebate, see individual pages), Floating Islandscapes. All excluded items are noted either individually, or at the top of a webpage (where all items on page are excluded) as: see shipping info For items that incur shipping charges, shipping is calculated by: Size & weight of order; Service requested; Distance shipped. Generally, items are shipped by UPS Ground Service. UPS 3rd Day, 2nd Day Air and Next Day Air are available at your request, for additional charge. Larger items are shipped common carrier motor freight. We do not ship to PO Boxes. Most of the items are in stock and will be shipped within 3-5 business days. If an item is out of stock, you will be informed of the expected shipping date. A few items have a 2 - 6 week lead time.