Shipping costs will be determined at the time the order is filled. Our shopping cart will show a shipping amount of $9.50. This is due to the limitations of our shopping cart program. Our shipments, more commonly than not, vary greatly in package size, weight, dimensional weight and/or distance traveled. If you wish to receive a shipment quote prior to your order shipping, please select “request a shipping quote” or please contact us for a shipping quote on your order: firstname.lastname@example.org
Shipping is calculated by: Size & weight of order; Service requested; Distance shipped. Generally, items are shipped by UPS Ground Service. Very small light weight items typically will be sent by USPS. UPS 3rd Day, 2nd Day Air and Next Day Air are available at your request, for additional charge. Larger items are shipped by common carrier motor freight. We do not ship to PO Boxes.
Most of the items are in stock and will be shipped within 3-5 business days. If an item is out of stock, you will be informed of the expected shipping date. A few items have a 2 - 6 week lead time.
Terms: For fastest delivery, use Visa, Mastercard or American Express Orders are subject to freight and insurance charges.
Warranties: Copies of manufacturer's warranties are available upon request. For a copy of the individual manufacturer's warranty, give us the item number and description. All manufacturer's warranties are passed on to the consumer.
Livestock: We do not ship livestock.
Pumps: Some pumps are shipped ready for "hardwire" installation. Consult local building codes for correct installation method. "SJ type" cord sets are available upon request when ordering.
Returns: Returns accepted within 30 days of purchase with prior authorization. Call Aqua Art for an RMA number. No returns will be accepted without proper authorization and the RMA number clearly marked on the box. Returns must be unused and in their original packaging, only. All returns must be shipped prepaid.
There is at least a 15% restocking charge on all returns. No refunds or returns on: cut media, medicine, nets, netting, plumbing related items, or food. Electrical components must be unused and will be subject to bench testing either by the manufacturer or Aqua Art at our discretion.
50% handling charge on returned sale and special order items. Insurance & freight charges are non-refundable.